At Modern Legal Limited (“Modern Legal”, “we”, “us” or “our”), we use technology responsibly to support our clients, our internal operations and the delivery of our legal services. This Artificial Intelligence (“AI”) Policy sets out how we may use AI technologies in connection with our website, communications, and service delivery, and explains our approach to transparency, accountability and client protection.
This policy applies to all visitors to our website and all individuals engaging with us where AI tools may be used in the background to enhance our services.
2. Responsible Use of AI
We may utilise AI systems and tools in a limited way, including for:
- Improving our website functionality and user experience.
- Analysing anonymised data to help us better understand client needs.
- Assisting in research and drafting to increase efficiency.
- Supporting our administrative, compliance and operational processes.
AI tools are never a substitute for qualified legal advice. All legal advice provided by Modern Legal is prepared, reviewed and delivered by qualified professionals. Any AI-supported output is subject to human oversight, verification and approval before it is relied upon.
3. Transparency
Where AI technology has been used in the delivery of information, drafting, or administrative communications, we will ensure that human review and professional judgment remain at the core of our services. Clients may ask us at any time whether AI tools have been used in relation to their matter.
4. Limitations of AI
AI technology can be powerful, but it is not infallible. AI systems may generate errors, omissions or biased outputs. For this reason:
- AI will only ever be used to support, not replace, legal judgment.
- Outputs are verified by our team before use.
- We accept no liability for reliance on any information generated directly by AI without subsequent human review.
5. Data Protection and Confidentiality
We take data protection seriously and comply with all applicable data protection laws including the Data Usage Act 2025 and the UK GDPR. Where AI tools are used, we ensure that:
- Personal data is protected and only processed in line with our Privacy Policy.
- AI tools are carefully selected, monitored and subject to contractual safeguards.
- Confidential client data will not be shared with third-party AI platforms without express authorisation or unless anonymised.
6. No Automated Decision-Making
Modern Legal does not use AI for automated decision-making that has a legal or significant effect on individuals. All client decisions are taken by experienced professionals, with AI playing only a supportive role.
7. Client Choice
Clients may request that their matters are not handled with the assistance of AI. We will respect such preferences and ensure that only traditional, non-AI methods are used in those cases.
8. Ongoing Review
AI technology is constantly evolving. We keep our approach under regular review to ensure it remains safe, compliant, and aligned with best practice. Updates to this policy will be published on this page.
9. Contact
If you have any questions about this AI Policy, or how we use AI in our services, please email us to info@modernlegal.co.uk